IN-STORE EXCHANGE POLICY
Gather offers 14 days for exchanges or store credit on regular priced items, with original receipt, in-store and online. All sale and discounted items are final sale. WE DO NOT OFFER REFUNDS.
CLASS CANCELLATION/NO-SHOW POLICY
We completely understand. Life happens, and situations or illnesses can sneak up on you on short notice. However, last-minute cancellations affects our supplies purchased for classes, staffing, as well as the ability to re-sell open seats within only a few hours. This trend has forced us to implement the following cancellation policy.
If for any reason you can't make it and notify us within 48 hours of the class date, we can issue a gift card to be used for a future class or even store merchandise or food. No refunds will be issued for no-shows or cancellations made under 48 hours, for the following reasons:
• We have to purchase food and supplies for each class sometimes up to four days in advance in order to ensure we have what we need for the number of people who are registered.
• We are also subject to rising costs in food, which affects our preparations for each class.
• Though we may have a waiting list for specific classes and can possibly re-fill seats, it's not always a guarantee that someone can make it on short notice.
• Every time we issue a refund or exchange, we are subject to processing fees. What this essentially means is that not only would be we refunding a purchase, but we would also be paying additional fees on top of that, which is ultimately a failing business model.
All in all, we understand that sicknesses can sometimes appear in less than 48 hours within a household. In such cases where this occurs and you don't feel comfortable attending your class date, we would recommend gifting or re-selling your seats to friends or family who might be interested in taking a class.